h477 Privacy Policy —
Your Data, Our Responsibility
We are committed to protecting the personal information of every player registered on the h477 platform. This policy explains in detail what data is collected, how it is used, and what your rights are.
This Privacy Policy ("Policy") applies to the h477 platform and its associated services. By using the h477.bar website or creating an account, you are considered to have accepted the terms of this Policy. Before or after reading this Policy, we also recommend reading our Terms & Conditions and Responsible Gaming page.
What Data We Collect
Identity Information
Information you voluntarily provide at the time of account registration:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport number (for identity verification)
- bKash, Nagad or Rocket account number (for transaction processing)
Usage Data
Information collected automatically while using the service:
- IP address and device information
- Browser type and operating system
- Login time, session duration and pages visited
- Game history and betting activity
- Deposit and withdrawal history
Cookies & Tracking Technologies
First-party cookies are used on the h477 website. These cookies help with session management, security verification, and service improvement. You can control cookies from your browser settings, though doing so may limit some features.
Support Communications
When you contact the customer support team via live chat or email, a record of that conversation is kept. This is used for service quality monitoring and dispute resolution.
How Data Is Used
h477 uses collected data only for the purposes listed below. We never sell your information to third parties.
Account & Identity Verification
We use the information provided during registration to confirm your identity and ensure secure account management. Age verification is carried out to prevent accounts from being issued to those under 21.
Transaction Processing
Relevant financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket and bank transfer. A record of every transaction is kept securely.
Fraud Prevention
Usage and transaction data is reviewed to detect suspicious activity and maintain account security. This is essential for protecting your funds and personal information.
Service Improvement
By analysing anonymous statistical data, we improve website performance, game selection and the overall user experience.
Communications & Notifications
Important notifications about account activity, bonus updates and security matters are sent via email or app notification. You can opt out of marketing communications at any time.
Responsible Gaming
Game history is reviewed to identify potentially problematic behaviour and provide support where needed. This is part of h477's responsible gaming policy.
Sharing Data with Third Parties
h477 never sells, rents or exchanges your personal information with third parties. However, data may be disclosed in the following limited circumstances:
3.1 Service Providers
Selected third-party service providers for payment processing, identity verification and technical support may receive the minimum necessary data. These providers are contractually bound to uphold our privacy standards.
3.2 Legal Obligations
If disclosure is legally required pursuant to a valid order from a competent court or government authority, h477 will comply. In such cases, we will endeavour to notify you in advance wherever possible, unless legally prohibited from doing so.
3.3 Business Transfers
In the event of a change of business ownership or a merger, collected data may be transferred to the new entity. In such circumstances, this Privacy Policy will continue to apply, or you will be notified in advance.
Data Security Measures
h477 keeps your data secure through both technical and organisational means. The core pillars of our security framework are:
SSL Encryption
Every connection to the website is protected by SSL/TLS encryption, keeping data transmission secure.
Secure Servers
All user data is stored in encrypted databases and regular security audits are conducted.
Access Controls
Only authorised staff can access data on a need-to-know basis. Access logs are reviewed regularly.
Security Audits
Regular internal and external security reviews are carried out to identify and address potential vulnerabilities.
Response to a Data Breach
In the event of an unexpected data breach, h477 will notify affected users as quickly as possible and take immediate steps to address the situation. Transparent communication will be maintained regarding the type of data involved, the level of risk, and the steps taken.
Data Retention Period
Active Accounts
All data is retained for as long as the account remains active. This data is used to improve your service experience and ensure account security.
After Account Closure
Even after an account is closed or deactivated, financial transaction records and identity-related data are retained for a specified period in accordance with applicable laws and regulations. Once that period has passed, the data is securely deleted or anonymised.
Backups & Archives
Data may be retained in system backups in accordance with our backup policy. This backup data is not actively processed and is deleted according to a regular rotation schedule.
Your Data Rights
Every registered user of h477 has the following rights. Contact our support team to exercise any of these rights.
Right to Access
You can request a summary or copy of the information we hold about you. It will be provided within a reasonable time after the request is received.
Right to Rectification
You have the right to request correction of any inaccurate information we hold about you. You can also update some information directly in your account settings.
Right to Erasure
In certain circumstances you have the right to request deletion of your personal data. However, it may not always be possible to delete all data due to legal obligations.
Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. Opt-out requests will be acted on promptly.
Right to Data Portability
You have the right to request the data you have provided in a structured, commonly usable format.
Right to Restrict Processing
In certain circumstances you can request that processing of your data be restricted, for example while a dispute about the accuracy of the data is ongoing.
Protection of Minors' Data
h477 services are intended for persons aged 21 and over only. We do not knowingly collect personal information from minors. An age verification process is followed at the time of registration. If it comes to our attention that a minor has created an account, that account will be closed immediately and the associated data deleted. If a parent or guardian believes their child has created an h477 account, please contact [email protected] without delay.
Cookie Usage Policy
Essential Cookies
These cookies are essential for the core functionality of the website — maintaining login sessions, storing security tokens and remembering your preferences. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your language preferences, display settings and similar choices. They can be disabled in browser settings, but you will need to re-enter your settings each time.
Analytics Cookies
These collect website usage statistics to help improve the service. The statistics are processed in anonymous form and are not used to identify any individual. They can be disabled from browser settings.
Policy Changes & Updates
h477 reserves the right to amend or update this Privacy Policy as needed. For significant changes, registered users will be informed via email and through a notice on the website. Continued use of h477 after a change is made will be considered acceptance of the updated policy. If you do not agree to a change, you may request that your account be closed.
The date of the most recent update is shown at the top of this page.
Privacy Contact
If you have any questions, concerns or data-related requests regarding this Privacy Policy, please contact our support team. We provide assistance in both Bengali and English, 24 hours a day, 7 days a week.
For data requests, send us an email with: your name, account ID (if applicable), the subject of your request and specific details. We will do our best to respond as quickly as possible.
Privacy Support
Want to know more?
Read our Terms & Conditions and Responsible Gaming policy — for a safe and enjoyable experience at h477.